Ushers need to be in place 60 minutes before curtain
Make sure both sets of doors to the lobby are CLOSED
Make sure there is a small trash can just inside the theatre to toss ticket stubs
Make sure there are plenty of programs (100+) ready to go just inside the theatre (If there aren't, check the desk just inside the tech booth)
Stand out by the entrance from the hallway into the lobby
Greet guests pleasantly as they arrive and briefly point the way to concessions table, cast-grams, box office, and restrooms
30 minutes before curtain, check with the house manager whether it is ok to open the house
When given the green light by the house manager, open doors to the house
Doors to house should open no later than 15 minutes prior to curtain no matter what
Position yourself by interior set of doors
1 usher on each side of the theatre should tear ticket stubs while the other hands out programs
Assist patrons in finding their seats if necessary
As patrons enter, smile and say something pleasant like "Thanks for coming, enjoy the show!"
When instructed by the house manager, or when the lights go down, close the doors to the house
Once the house doors close, one usher should remain in the lobby to check tickets of latecomers
The second person should remain just inside the theatre and seat latecomers in available seats at the back
15 minutes into the show, both ushers may be seated in remaining seats at the back of the theatre
During the show, keep an eye out for people using cellphones or cameras (if necessary, quietly remind them not to)
If any problem comes up during the show that you cannot handle, seek help from the house manager or theatre staff
During intermission, open the doors to the house, direct people to the restrooms if they need it, and guard the theatre from food
Once intermission begins, check your watch/phone. After 15 minutes, one person should stay at the door and the other should enter the lobby and begin politely ushering patrons back into the theatre ("Ladies and gentlemen, if you will please return to your seats, we will begin the second act." Walk throughout the lobby and repeat as necessary.)
When the lights inside the theatre get waved up and down, begin closing the doors to the house
Once the doors are closed and all patrons re-seated, check with concessions volunteers to see if they need any help cleaning up
After the show, open the doors to the house
Thank the patrons as the exit, tell them you hope they come back for our next show, and tell them that the cast will be out in the lobby soon for meet and greet
Collect any programs left behind and leave a neat stack just inside the theatre for the next performance
Check in with the house manager before leaving. Once given the green light, you can go home.